Have a Complaint?
Follow these steps;
Step 1
You can submit your complaint to us by phone, letter, email, or through the contact page on our website
Step 2
We will investigate your complaint and respond within three working days, aiming to resolve it, whenever possible, within 10 working days.
Step 3
If you are dissatisfied with the outcome, you have the option to appeal. To initiate this process, please write to us within 28 calendar days of receiving our initial response, requesting a re-evaluation by a senior member of our team. Be sure to clearly outline the grounds for your appeal.